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Terms of service

Guido Logistics ltd and Liba Network under its commercial Group name - Guido Commerce.

Introduction:

Guido Commerce is an innovative digital commerce platform that offers a wide range of online products and services to its customers. The company operates from its base in Hong Kong, China, India, and other countries to provide top value to both private and business customers.

Guido Commerce serves as a connecting factor between its customers and a wide variety of suppliers in various fields, including products, services, logistics, and software. Therefore, the company does not claim to be the manufacturer or the source supplier of all the products offered for sale. In some cases, it will be the party that performs the procurement and delivery service to the end customer, in accordance with the plans offered on the website or provided individually.

 

Shipping:

Our shipping plans are an essential aspect of our online shopping experience, especially for international customers with different shipping and delivery requirements and expectations. For both private and wholesale quantities, we strive to provide our customers with the best competitive rates and service possible.

The company does not guarantee the delivery of its products to every part of the world but tries to provide service wherever possible. If there is no published delivery plan on the website for a specific destination country, we are happy to receive an offer and examine delivery on an individual basis. We carefully select our shipping suppliers and have uncompromising standards in all aspects of logistics. However, the company will not be responsible for any delay or damage caused during shipment under the responsibility of contracted logistics and shipping providers. In any disputes, we will do our best to address and resolve the issue with the third party and represent the customer faithfully. We offer to include transport insurance in every valuable or urgent shipment.

While Guido Logistics makes every effort to ensure all products are delivered to the customer according to the delivery plan, it is the customer's responsibility to check the legality of importing the product into their country. In some cases, customs officials may open a case or require additional action to release the goods from customs in the destination country. If this happens, it will be the customer's responsibility to fulfill these requirements, including any additional costs imposed by the country.

Guido Logistics cannot be held responsible for any delays, losses, or damages resulting from customs inspections or seizures. We recommend that customers check with their local authorities or customs officials to ensure that the products they wish to order can be legally imported into their country. Customers should also be aware of any additional fees, such as taxes or customs duties, that may be imposed by their country upon the importation of products.

In the event that customs officials seize or refuse to release a product, Guido Logistics will work with the customer to resolve the issue to the best of our ability. However, any costs associated with resolving the issue, including legal fees, will be the responsibility of the customer.

 

Cancellations and returns

The company reserves the right to cancel any transaction made online on this website or on other platforms that it publishes online during the first 48 hours after the order (full business days), subject to the availability of inventory in the company's or its suppliers' warehouses. This includes services and logistics. In any case where it is not possible to fulfill an order placed online, the company undertakes to promptly offer a similar alternative or cancel the transaction and refund the full amount according to the customer's choice.

If there is any doubt before purchasing from the site, we recommend asking the site team for additional details about the product or delivery, and this can be done through a variety of communication channels set up for that purpose, such as the website chat or email at info@guidologistics.com. Please try to be clear and formulate your inquiry in a detailed but concise manner as possible. We will be happy to be at your service in a courteous and professional manner.

By using our site, customers agree to our terms and conditions. We reserve the right to cancel or refuse orders at any time. All products are subject to availability, and prices are subject to change without notice.

The customer may cancel a transaction or return a product no later than 14 days after receiving the product. The company will cancel the transaction and refund the full original amount of the product purchased, provided that the product was returned in its original packaging and was not used in any way. In any case where the product or its packaging is returned in a condition that is not its original state, the company may not credit the full amount or cancel the transaction. Therefore, a full credit will be issued only after receiving the product in the company's warehouses and examining its condition. The customer will bear the shipping costs back to the company's warehouses, subject to the laws governing the return policy accepted by law. Please see the return policy entry for further details.

 

 

 

Data published on the website

The company will work to publish current and correct information on the website, including technical specifications, prices, descriptions and any additional content related to the product or its delivery, but in the event of an error or discrepancy between an order placed online and the exact values of the product on the day of the order, the company will work to inform the customer to handle the case Immediately for the complete satisfaction of the customer and until the situation where you will win the transaction in full if you demand it. The company will not be responsible for any claim of damage that is addressed to it and allegedly caused as a result of publishing incorrect data on the website, whether a transaction was made or not.

 The company will not be responsible for making any compensation provided that it has informed the customer and worked towards a solution and no later than 48 hours from the moment of the order (full business days).

 

liability

The company Guido Logistics may supply products that are at its disposal in the company's warehouses in China or make direct deliveries from the warehouses of the suppliers with whom it contracts. The company manages a large number of factors in the supply chain in order to provide an advanced, fast, profitable and competitive service to its customers, therefore, being a digital platform that gathers vast information and a service provider that manages a large number of suppliers, the company cannot be directly responsible and will not be directly responsible for any damage or delay caused by contracting with third-party suppliers, including defects in the product or problems in the supply chain.

At the same time, the company will meet all of its obligations in accordance with the publication on the website or in another agreement between it and its customers, including the product warranty, their quality or damage caused as a result of poor transportation from the transportation company. It will make every effort to act faithfully and transparently in order to avoid and resolve any problem or conflict with its customers to the best of its knowledge.  

In any case of a malfunction in the product or its delivery, the company will proceed without hesitation with the suppliers involved in order to exhaust the law for the benefit of its customers and for their satisfaction with the company's service.

For the avoidance of doubt, The company provides full service and warranty for most of the products on the site including return policy according to law. Guido Commerce customers will receive full personal service as required before and after the purchase.

 

 

Payments

At Guido Logistics, we offer a variety of payment methods to make it easy and convenient for our customers to purchase our products. We accept most major credit cards, including Visa, MasterCard, and American Express, as well as PayPal, bank transfer (TT/Swift), Google Pay, and Apple Pay.

Payments can be made securely through our website using SSL encryption to protect your personal and financial information. We do not store any credit card or payment information on our servers.

For bank transfer (TT/Swift) payments, customers are responsible for any fees charged by their bank, and payments must be made in the currency specified on the order confirmation. We recommend that customers contact their bank to confirm any fees and exchange rates before making a payment.

For PayPal payments, customers can use their PayPal account or a credit card linked to their PayPal account. Customers are responsible for any fees charged by PayPal.

We reserve the right to refuse or cancel any order if we suspect fraudulent activity or if payment is not received within the specified time frame. If an order is cancelled, any payments made will be refunded to the original payment method within 7-14 business days.

If you have any questions or concerns about our payment policy or methods, please do not hesitate to contact us. We are committed to providing excellent customer service and will do our best to assist you with your payment needs.

 

Wholesale orders

Guido Logistics is pleased to offer wholesale orders of goods in commercial quantities. However, for orders that require the establishment of a production line in one of our selected reliable factories, additional delivery time may be required.

In such cases, the customer will be required to go through an orderly process in accordance with the revival of the appointed agreement on behalf of the company. The customer will also be required to pay an advance payment, usually amounting to 30% of the value of the goods, in order to start the production of the order. The balance will be paid as soon as the goods leave for delivery and at the time of delivery to the carrier or against the bill of lading (BL/AWB).

Please note that Guido Logistics reserves the discretion to offer these conditions to each customer on an individual basis. We will evaluate each request on a case-by-case basis and determine if we can fulfill the request based on production capacity and other factors.

For wholesale orders, customers may request an order and product control report before paying the balance and before the shipment leaves the factory. This report will include detailed photos, measurements, compliance with technical specifications, packaging, and other requirements of the customer before placing the order. Please note that additional costs may be required for this service.

We take pride in providing excellent customer service and strive to meet the needs of our customers. If you have any questions or concerns about our wholesale order policy, please do not hesitate to contact us.

 

 

Privacy Policy

Guido Logistics values the privacy of our customers and is committed to protecting their personal information. This Privacy Policy describes how we collect, use, and disclose personal information we obtain through our website, located at [this website].

Information We Collect

We collect personal information that our customers provide to us, such as their name, email address, mailing address, phone number, and payment information when they place an order through our website. We may also collect information about how customers use our website, such as their IP address, browser type, and operating system.

Use of Information

We use the personal information we collect to process orders, communicate with customers about their orders, and provide customer support. We may also use personal information to send customers promotional emails about new products or special offers, but customers can opt-out of receiving these emails at any time.

Disclosure of Information

We do not sell or rent our customers' personal information to third parties. We may disclose personal information to our service providers who need the information to provide services to us, such as payment processing and shipping. We may also disclose personal information if required by law, such as in response to a court order or subpoena.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, such as processing orders and providing customer support. We may also retain personal information for a longer period if required by law.

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, and use. We use SSL encryption to protect personal information transmitted over the internet and store personal information on secure servers.

Cookies

We use cookies and similar technologies to improve the functionality of our website and personalize customers' experiences. Customers can choose to disable cookies in their browser settings, but this may affect the functionality of our website.

Children

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

GDPR Compliance

Our website is operated in an international format and is designed to meet all regulatory requirements, including those outlined in the General Data Protection Regulation (GDPR) in Europe and the United States. If you are located in the European Union, you have the right to access, correct, or delete your personal information. Please contact us at [info@guidologistics.com] to exercise these rights.

Disclaimer

While we strive to comply with all applicable laws and regulations, if you believe that our website is not in compliance with any legal requirement, please contact us immediately so that we may investigate and, if necessary, take appropriate corrective action.